Purpose

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PNP Property Group Pty Ltd and its subsidiary, PNP Housing, are committed to protecting the privacy and personal information of all individuals who engage with our services. This Privacy Policy explains how we collect, use, disclose, and store personal and sensitive information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant NSW privacy laws.

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For more information on the APPs, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

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Scope

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This policy applies to all PNP Housing employees, officers, contractors, volunteers, consultants, and any other parties acting on behalf of PNP Housing.

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Our Privacy Commitment

​PNP Housing will:

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• Collect personal and sensitive information only when it is necessary to deliver supports and services;

• Clearly explain why information is being collected and how it will be used;

• Obtain informed consent before collecting, using, or disclosing information (except where required by law);

• Use information only for the purpose it was collected, or a directly related secondary purpose with consent;

• Take reasonable steps to ensure all information is accurate, current, and complete;

• Protect personal and sensitive information from unauthorised access, misuse, loss, or disclosure;

• Provide individuals (or their authorised representatives) with access to their information upon request;

• Respond promptly and fairly to any privacy concerns or complaints.

 

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What is Personal and Sensitive Information?

 

Personal information refers to any information that identifies an individual (e.g., name, address, date of birth, photographs, bank account details).

Sensitive information includes data about a person's racial or ethnic origin, religion, political opinions, criminal record, sexual orientation, or health and disability status.

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Examples of information we may collect:

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• Clients: name, contact details, disability support needs, health history

• Employees: employment details, vaccination records, background checks

• Supporters and donors: contact and payment information

 

 

How We Collect Information?

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We collect information through:

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• Direct interactions with individuals (e.g., intake forms, conversations)

• Service delivery processes (e.g., support documentation, progress notes)

• Third parties (with consent), such as healthcare providers or referees

 

All clients are asked to complete a Privacy Statement and Consent Form to ensure transparency.

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Use and Disclosure of Information

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We use information to:

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• Assess eligibility for services

• Deliver NDIS and SDA housing supports

• Meet legal and contractual obligations (e.g., with the NDIS Commission)

• Conduct internal administration, evaluation, and improvement

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We may disclose information to:

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• The NDIS Quality and Safeguards Commission

• Allied health professionals and other NDIS providers involved in your care

• Auditors, regulators, or law enforcement (where legally required)

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We ensure all third parties have a lawful basis to access this information.

 

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Sharing Between PNP Entities

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PNP Housing and Community Solutions operate as separate entities. If both provide services to a shared client, personal or sensitive information will only be exchanged with proper consent and through secure channels, managed by our Privacy Team.

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Data Security and Retention

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Your information is stored securely, whether in physical or electronic formats. We use password protection, secure servers, and internal access controls.

When no longer required, personal information is destroyed or de-identified in accordance with our Archiving, Retention and Disposal Policy.

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Accessing and Updating Your Information

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You may request access to or correction of your personal information by contacting our Privacy Officer.

A completed Application for Access to Information Form may be required for guardians or decision-makers acting on behalf of individuals we support.

If access is granted, we will provide it in your preferred format within a reasonable time frame. Some information may be redacted to protect the privacy of others.

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Communication Preferences

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If you no longer wish to receive non-essential communications, you can:

• Click “Unsubscribe” on our emails, or

• Contact the Privacy Team directly

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We may still contact you for essential matters (e.g., billing or service updates).

 

 

Making a Complaint

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If you believe your privacy has been breached or have any concerns, please contact us. All complaints will be handled confidentially and fairly, in accordance with our internal procedures.

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Contact Us

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Privacy Officer
PNP Housing
PO Box 675 Gosford NSW 2250
📧 Email: privacy@pnphousing.com.au