When you sign your lease, you’ll receive a personalised property induction to help you settle in with confidence. We even provide essential starter items—like cookware—to ease your transition into your new home.

For newly completed properties, our tenancy team is on-site for the first two weeks after move-in. They’ll assist with setup, answer questions, and resolve any immediate needs—ensuring your home feels like home from day one.

Our Sustaining Tenancies Program focuses on early support to prevent issues before they escalate. We use a proactive and person-centred approach to identify any concerns early, working closely with you and your supports to keep your tenancy strong and successful.

Your Voice Matters -Regular check-ins are offered through our co-designed customer service visits. These are flexible, non-intrusive, and tailored to your comfort—held where and when it suits you. They’re a chance to give feedback, raise safety or security concerns, or simply share how your home is working for you.